what is software support

It is a reality as of now: the advancement of innovation is changing the work market and it is typical that you wonder how much a PC engineer gains , particularly in the event that you will commit yourself to this calling. In various articles on the computerized transformation we can peruse signs that innovation will devastate occupations, however is it actually so? Obviously, this has its piece of truth yet there are numerous subtleties that are at times neglected. For instance, who will be accountable for building up all the advances that will permit us to dive into what is currently called the Fourth Industrial Revolution? Obviously another methodology of experts concentrated on registering will be required in our new associated and 'savvy' world. It is unequivocally now that PC engineers become crucially essential to the future world what is software support . 

Right now, the work showcase is changing so we discover an ever increasing number of kinds of gracefully that have a place with two gatherings: those that request employments with little capability and that have a great deal of rivalry, and those that request exceptionally particular occupations, with less rivalry and better compensation. . PC designing has a place with this last methodology . So ... What amount does a PC engineer procure? We survey: 

The amount DOES A COMPUTER ENGINEER EARN IN 2019 

The report State of the work showcase in Spain, did by Infojobs in a joint effort with Esade, says that the proposals of software engineers and information experts have become the most in the most recent year. In particular, a year ago in excess of 92,000 employments were enlisted (41% more than a year ago). Isn't unreasonably cool If you were thinking about considering PC building , you were unable to be better on target. 

The compensation of a PC engineer simply completed the profession can be around 18,000 and 22,000 euros net for every year, which converts into a pay of around 1,000-1,200 euros net for each month. 

In 2019, the pay of a PC engineer who has quite recently completed his vocation or degree can be around 18,000 and 22,000 euros net for every year . The compensation of designing venture directors has a normal pay of 70,956 euros for each year , as the most generously compensated experts in Spain. They are trailed by odontologists (54,748 euros) and IT supervisors, who get a normal compensation of 53,396 euros for each year. 

The previously mentioned information developers and experts , as far as it matters for them, make up a pattern that is blasting inside our work advertise, given the extension of innovation and ' huge information '. They are developing callings that didn't exist in 2008 and have increased by 17 as of late. They have little rivalry and their normal compensation as of now surpasses 30,000 euros per year. 

Different regions that have seen enormous development as of late have been programming creators, large information arrangement designers, specific HTML5 software engineers, and cloud innovation specialists . Regardless of the ongoing idea of their business, they are now procuring 40,000 euros for every year by and large. To be clear about how much a PC engineer acquires, it is important to audit all zones of specialization, while assessing the change that this expert division is experiencing. Regardless, with these figures you will get a thought of ​​what a PC engineer charges, isn't that so? 

Be that as it may, WHAT ABOUT WOMEN COMPUTER ENGINEERS? 

The hole among people is additionally discernable in the PC building segment . Truth be told, they are less inclined to contemplate this kind of vocation, all the more absolutely logical, with which a lot more men dare. For the previously mentioned Infojobs report, 2,999 individuals were studied, which permitted some intriguing information to be extricated: first, 53% of men get a pay more prominent than 1,500 euros for every month, while just 36.5% of ladies surpass this digit. 

Unmistakably there is as yet far to go: advancement despite everything offers various prospects that we find somewhat more consistently. Along these lines, we ought not be astonished to figure out how much a PC engineer gains , since they are the principle motor towards the advanced age .

What Does a Customer Support Engineer Do?

We've all bought another item or programming administration and been pitifully befuddled by some glitch. Quickly, we get the telephone, open up our email, or pull up a live visit box.

As much as we'd love to have the option to fix each issue all alone, that is not generally conceivable. This is the reason we have client assistance engineers. They are the individuals on the opposite end who walk us through our specialized issues and offer us significant help to get us back fully operational.

On the off chance that you think you have the stuff to be a client service engineer, read on.

→ Download Now: Customer Support Training Template [Free Template]

Objectives of a Customer Support Engineer

Similarly as with any client service rep, the essential objective of a client care engineer is to evoke the full fulfillment and achievement of clients, as spread out in this HubSpot Support Engineer set of working responsibilities. They ought to consistently endeavor to surpass desires for clients by giving sympathetic, understanding, yet productive help through a solitary channel and individual.

Nonetheless, bolster engineers, explicitly, have an objective of guaranteeing each client comprehends the details of their new item or programming administration. Leaving any specialized help meeting, a client should feel positive about acing their new item or administration and outfitted with the devices they should be effective.

To completely comprehend the job of a client assistance engineer, we have made the accompanying rundown of their obligations.

Client assistance Engineer Job Description

1. Analyze and investigate client specialized issues

The essential duty of a client service engineer is to tackle any specialized issues a client is having while at the same time utilizing their new item or administration. These issues are frequently identified with programming or equipment, so it's fundamental that client care engineers have a strong handle of PC frameworks.

Frequently, clients may not know precisely where the issue lies. Along these lines, client care engineers need to ask straightforward, directed inquiries to proficiently comprehend the issue and begin with help.

Clients may approach with a scope of issues, from easy to complex. It's basic that client assistance designs consistently stay cool and quiet and perceive that everybody has an alternate specialized foundation. The significant thing is to painstakingly talk clients through their issues to assist them with finding an answer as fast as could reasonably be expected.

2. Resolve inside specialized issues in programming.

Once in a while, a client isn't the only one in the issues they are having. On the off chance that a client service engineer is getting loads of requests about a similar issue, odds are it's an inward issue.

It is then the duty of the client assistance architect to tell the suitable groups about uncertain inside issues and hand-off any important data gained from the client cooperation.

An expert tip is to tell clients about the inner issue, apologize, and offer a refreshed adaptation when accessible. All things considered, everybody commits errors - even organizations. Keeping clients in the circles flaunts how straightforward and legit your organization is.

3. Partake in preparing clients.

While preparing clients may all the more serenely fall under the obligations of a client achievement group, client service specialists may likewise be approached to help.

Explicitly in SaaS organizations, clients require a full preparing on the most proficient method to be fruitful in utilizing their new programming. This preparation can frequently traverse a while. Client achievement groups may approach client service architect to aid the more specialized parts of preparing, just as in addressing some client questions.

Client assistance designers may even be entrusted with instructing client achievement groups on the product so they would then be able to hand-off the correct preparing to their clients.

4. Handle client objections.

Similarly likewise with any client assistance group, client service engineers are going to here and there get grumblings from furious clients. Calling a chief for help should possibly happen when a client issue is durable and outside the ability to control of the cutting edge specialist.

Diffusing a furious client is intense, yet vital in this field. A client may be baffled when attempting to see how to explore their new programming, exasperated when you can't promptly tackle their concern, or by and large furious about the client service process.

It's significant that client care engineers keep on doing whatever they can to take care of the client's concern. As said over, their essential objective is still to give an acceptable encounter to clients. Be that as it may, if a client grievance turns crazy, it's satisfactory to surrender it to an administrator.

5. Get ready reports on client issues.

Toward the finish of each client collaboration, client assistance engineers need to report the whole discussion. This is significant for various reasons software engineer duties. 

To start with, this guarantees each client is logged, in this way, on the off chance that they need to contact the organization again about another issue, the bleeding edge specialist can recollect what their last issue was.

Second, if the difficult winds up being an inside issue, it's critical to have a record of what number of clients confronted the issue and who requires a refreshed variant.

Third, when client service engineers report their discussions with clients, they would then be able to catch up with clients later on to guarantee that their frameworks are appropriately working.

In case you're despite everything keen on seeking after this profession, think about the accompanying strides on the best way to win the activity. 

How to do preventive maintenance on a server

Servers are the master computers or those computers that provide service to computers that are connected to said server through a LAN network . Servers, unlike terminal equipment, work all the time and have virtually no rest. It is for this reason that preventive maintenance is necessary from time to time to keep the servers functioning as optimal as possible and to avoid errors or situations that may impair the operation of the network. Today, we will see some tips to carry out an effective maintenance to the servers of the small LAN networks.

Preparing equipment for maintenance

The first step in performing preventive maintenance on our network or server equipment is to prepare it for the maintenance process. To do this, we must turn off the equipment and disconnect it from the hubs or connection systems to the rest of the equipment on the network.

Once the server is free of connections, it is time to remove it from the rack where it is housed. We place it on a flat, safe and completely insulating surface.



Next, we touch a metal surface to discharge static electricity and begin the hardware maintenance process.

Starting hardware maintenance

This step is simple, but very important, since while the equipment is clean inside the temperature will rise less and the cooling systems will work with less effort.

To start the maintenance, firstly, we clean the server surface with a dry cloth or special towel and remove all the dust, we can use special cleaning liquid. Once the outer part is cleaned, it is time to open the server and remove all the dust from the internal part with a compressed air apparatus and fine brushes and brushes.

It is convenient to use a protective liquid (spray) for equipment or electrical circuit boards, and if necessary, we can add or change RAM memory boards or any other device, such as adding a new hard drive or cooling system. Then, after the hardware improvement process is complete, it is time to shut down the server and connect it to a voltage regulator and monitor to perform the next step in the maintenance process server maintenance job.

Starting software maintenance

Once we connect the server to a power source and to a monitor, keyboard and mouse, it is time to perform a complete software update, that is, update the system with the latest version of Windows Server or Linux Server that we have or any another system that uses our server. In this way, we ensure that vulnerabilities will be minimized.
After updating the server software, we can run an antivirus Live, completely disconnected from the Internet. It is recommended that it be a recent version so that you can detect any anomalies. Once the threats have been executed and eliminated, if any, we proceed to clean up the temporary files. It is time to turn off the equipment and remove the source, the monitor and other implements that we used for the previous step and prepare the equipment to connect it again to the network.

What benefits does a service desk offer?

We have all encountered problems or processes that we cannot do ourselves and we need someone's help to solve it. It would be very simple to just send an email or make a call to resolve it immediately, but not all the time it is so simple and in companies with many people it is not known who to go to or what process involves requesting something new.


Surely, we have also met people who forget to attend to some of our requests or remain floating in oblivion and it may be a long time before they attend to us. The areas that serve problems are always burdened with work and if we do not offer them tools to have a better order and clear rules of attention, they can have many complaints and give a terrible service to the organization and the clients they serve it help desk jobs near me.

This is why service desk tools are used, to make it a centralized point of help and request for any requirement. The service desk needs to have well defined customer service processes, response times, assignments and best customer service practices; With all this we can ensure that everyone is served consistently and on time according to the priorities of the event.

Having a good strategy at the service desk offers different benefits to companies, for example:

Have a self-service portal so that users can make requests immediately and reach the right people immediately.
Have defined care processes and what should be done in each case.
Have users informed about the status of their requests and if something else is required such as formats, screenshots, etc.
Have well defined times to give an answer and give a solution to the problem or request and avoid that some requests go a long time without being attended and prioritize various tasks.
You can have efficiency reports from all the care areas and have indicators that can be reported to the general management about our work as a care area.
Service desks should also publish a portfolio of services and have an inventory of assets to facilitate the classification of requests and incidents.
The service desks accelerate the solution to problems because they save past solutions or processes to help find the solution to problems. In this way not everyone has to be an expert in everything with a knowledge base
A service desk can also have defined warranty or service contracts from an external provider and how long it will take for each operation.
In summary, having a service desk can bring many benefits to the organization when someone has a problem or request and can demonstrate value to the general management.

Help Desk: How network professionals work remotely

The demand for remote work or telecommuting is increasing, various professionals have been forced to work in this way due to public health concerns about the coronavirus. 

However, multiple ICT professionals have been telecommuting for several years with satisfactory results.  

What is Telecommuting? 

It is a way to carry out work activities outside a traditional office. It is based on the concept that daily tasks do not need to be carried out in a specific place in order to be carried out successfully or to work as a team. 

ICT professionals and software developers are part of the group that can work from the security of your home or from any location with an Internet connection helpdesk jobs.

Telecommuting in the technology industry

A study carried out by the Buffer company in conjunction with Workfrom, Hubstaff, Trello and Doist revealed that the 43% of all US workers carry out their work activities remotely.

In addition, most of them feel very satisfied, since 90% want to continue doing telework for the rest of their working life. 

Of the total number of companies interviewed, organizations such as Trello, Workfrom, Hubstaff and Doist, companies dedicated to technology, represent the greatest promotion of teleworking, since they have 100% of their staff working remotely, in this way the companies of Technological services can provide this benefit to their workers and be successful in the market, without any impediment. 

What is Help Desk?

It translates as a help desk, it is a tool that organizes communication with the customer to help companies respond quickly and effectively on technological issues. 

The use of a helpdesk, such as Help Desk, enables support teams to offer the best possible experience to those who request help and technological support. 

Helpdesks are usually organized on two levels: The first is organized by more general practitioners who are knowledgeable about information technology and qualified to answer frequently asked questions from the client.

While at the second level there are certified engineers who attend to the most difficult calls and which have not been resolved at the first level; Depending on the relationship with the customer, on-site visits can be generated for inspection and maintenance. 

Help Desk is one of the main forms of telework in the networks and communications sector, along with the position of SRE (Site Reliability Engineering). 

What is an incidence?

An incident can be defined as the interruption or decrease in the unplanned quality of the service. The most common are typically user-reported failures, event monitoring tools, or members of the IT team.

Help Desk is one of the areas in constant reception, registration and response to incidents in companies that require technological support.

Help Desk Features

Knowing the functions of the help desk will allow you to prepare professionally to look for a job in this area and avoid confusion in your future tasks.

Receive all incident notifications

Help desk is in charge of receiving these notifications through the channels determined by the service provider, these means may include, but not be limited to: telephone, fax, web portal or email. The specific role of staff is to both receive and respond to these notifications.

Keep track of all incidents

For this function, ICT professionals have the help of automation of professional services, allowing them to classify all incidents and document data such as: the nature of the incident, the users involved, systems, devices and services affected.

Prioritize all the mishaps of the organization

At a work desk, all alerts are just as important and require qualified personnel to respond to the client's needs, a fast first-level response is essential for the scalability of the system.

Incident classification 

Based on factors such as classification and priority, an incident can be assigned to the task queue or appropriate resource for resolution, the classification of incidents is variable; depending on the work environment and the company involved. 

Follow the recommendations and processes

Not only must a solution to the incident be provided to those who request it, it is also important to follow the practical recommendations of the manufacturer of the technology involved for the improvement of the service, in addition to the due processes established by the organization.

Scale all incidents as necessary

Internal escalation is the transfer of communication from level 1 of the work table to level 2 and sometimes to a senior IT manager, ensuring internal and external scalability is one of the most necessary elements to ensure compliance of the service agreement or SLA.