it helpdesk support

 The AVG Managed Workplace Network Operations Center (NOC) and Help Desk are fully customizable white label services that help you deliver your service, including management and technical support to your customers 24 hours a day, helping you increase customer satisfaction and retention and expand your business and capacity without increasing your staff or investing in infrastructure.

RMM, NOC and the AVG Managed Workplace Help Service Center provide a complete and integrated solution to manage the entire IT experience of your customers and react quickly to their needs.

Define monitoring rules for assets managed by the NOC, detail workflow processes and automate where possible ensuring confidence and best operational practice in addition to maximum performance and cost advantages it helpdesk support.

How does all this benefit you?

Increase your profitability

Focus your resources on higher margin initiatives, transferring your lower margin and higher frequency activities to NOC and the AVG Managed Workplace Help Center.

Expand your business quickly and reliably

Increase customer satisfaction, retention, and loyalty, reducing downtime and increasing productivity by delivering reliable 24-hour technical support to all end users — and quickly add new customer pages — all without having to recruit and train staff or invest in infrastructure.

Increase your brand exposure

Expand your brand and services in a transparent way, reinforcing your presence as a trusted IT provider for your clients, through fully customizable communication including; emails, free phone and online technical support chat.

Synchronize your resources

Enjoy the efficiency of 100% visibility and a roundtrip ticket where AVG Managed Workplace operates as a seamless extension of your technical staff through a full integration of RMM, NOC and a Helpdesk Center, plus a ticket system with its professional Automation Service (Professional Services Automation- PSA).

What does NOC & Help Desk offer you?

Centralized management

Centralized management

A single point of contact for any modification of the service or resolution of a problem, our exhaustive North American Desk conducts all communications with you and your clients for a completely centralized management that is comfortable, efficient and reliable. NOC, Helpdesk Center and RMM issues are transferred to the appropriate resources transparently behind the scenes.

Choices

Choose third-party apps and providers you want. Take advantage of our deep integration with other automation tools (PSA) and keep using the system you already own. Customize NOC and the Helpdesk Center to provide guaranteed delivery to all your customers when needed — the choice is yours.

Synchronized tickets

Always stay on top of what's going on with complete transparency, efficient tracking, problem solving and accurate billing thanks to the integration of NOC and Help Desk with your PSA and synchronize all your ticket information.

Custom desktop support icon

Increase your customers' productivity by allowing your users to initiate instant communication with your new Help Center in any way they choose: toll-free, email, online chat, tickets, or by accessing your website — all through one convenient icon. Support Assistant that includes your logo on all jobs that you manage.