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 First level Support Service. Help Desk 

At Unitel-Sistemas de Telecomunicaciones we have a first level Support Service - Remote Assistance Help Desk . We give our customers quick and consistently support in a productive, basic and safe way. A PC asset to oversee episodes and give answers for a wide range of organizations, organizations and associations. 

What is a Help Desk? 

A first level Support - Help Desk is a data and help asset whose goal is to determine ICT (Information and Communication Technologies) occurrences and comparable items. With our Help Desk administration our experts offer clients, focuses, organizations or organizations occurrence the board. 

This diverted through a phone help administration and a telematic administration through an entrance or the Internet. There may likewise be inward help that offers and gives a similar kind of help for representatives of a similar association or organization. 

Elements of a first level help 

The capacities that Unitel-TC decides to the primary level help - Help Desk are a few: 

Our first level help administration - Help Desk helps from a main issue (through a help application) to clients who have an occurrence/breakdown/question on different subjects identified with ICT (Information and Communication Technologies) . 

Our first level help - Help Desk oversees demands (occurrence/breakdown/question) by means of programming, which permits them to be followed a solitary ticket or following number. This is otherwise called 'Nearby Bug Tracker' or LBT for its abbreviation in English (Local Bug Tracker). Our product will now and again be a very valuable device when used to discover, examine, and wipe out regular issues in comparative situations in an association. 

Levels in first-level help: 

From Unitel-Sistemas de Telecomuncaciones we recognize two degrees of administration in Help-Desk support: 

A first level comprised of a certified staff, with guaranteed professionals in various ICT innovative fortes. Which are set up to reply and explain the most regular inquiries, that is, those that have a place with the FAQs (every now and again posed inquiries) remembered for our insight base. 

Also, a subsequent level and more elevated levels Help-Desk, comprised of qualified specialists who handle the most troublesome calls that have not been settled by the primary level. This capacity can be grown even face to face at the customer's place if fundamental. 

What is the Help Desk? First Level Support Operation: 

The procedure or activity of the principal level help administration - Help Desk would be as per the following: 

The client informs his concern through one of the entrance stations, for example, phone number, site, entryway, email administration or online visit computer repairer salary. 

Our first level help gives a ticket containing the subtleties of the issue. 

The principal level investigates the issue and attempts to tackle it. Provided that this is true, the ticket is shut and refreshed with the arrangement documentation. This permits other help specialists to have a reference. 

On the off chance that the difficult should be raised, it will be alluded to the subsequent level. 

At long last, the subsequent level will dissect and take care of the issue by shutting the comparing ticket and refreshing it with the arrangement documentation to permit other assistance specialists to have a reference.