duties of software engineer

On-site support engineers perform a number of different tasks in the IT department , but the most important of all is maintaining an excellent level of service.

Today, it is very common for companies to hire external specialized computer services , which have experts who provide assistance to employees and maintain equipment and systems.

This is because a highly technical and specialized profile with the ability to support and solve problems, both operational and technical, is usually required duties of software engineer .

The outsourced contracting of these services allows solving problems more easily and quickly.

Here are some of the responsibilities of an on-site support engineer:

 

Maintenance of computer equipment

Caring for a computer itself is limited to keeping it free of dust and dirt, both externally and internally. Prevent them from sustaining bumps as much as possible and check whenever they have the latest updates.

High-level management of operating systems

This implies knowledge in configuration and process design, memory management, communication and synchronization, file systems, security and protection of the different operating systems that exist today.

 

Network installation and configuration

Experience required to maintain an efficient, secure and constantly monitored local network. You must perform interconnection creation and configuration of personal computers and workstations in offices and factories.

Attention to user requirements and help desk

Solve the situations that users present through a process of tickets created remotely by the help desk. Make that support in the place of the problem or situation.

Performing control of information backups

Create a copy of the original data in order to have a means to keep it safe from any natural or computer catastrophe, or from the attack of a virus. Without a doubt, one of the most important responsibilities of an on-site support engineer.

 

Inventories and control of hardware and software

Task in order to have greater control over assets and automate processes that imply a great economic cost for the company, and thus have better infrastructure efficiency .