help desk support

 The Computing Service, when its specialized and HR make it conceivable, gives specialized help with the territory of ​​microinformatics and workstations. 

1. MAKE an aspect of the Technical Assistance Request (Software or Hardware) 

So as to facilitate its goal, we ask that you properly fill in the TECHNICAL ASSISTANCE REQUEST FORM (SOFTWARE AND HARDWARE) , filling in all the data contained in that. 

In Detailed portrayal of the issue, show the mistake message, side effects, how to rehash the issue, recurrence, and so on. 

In Type: Software/Hardware , demonstrate if conceivable to which region the issue has a place. When in doubt: 

Programming: If the issue is with a program (either Office, Firefox, the mail program ... or on the other hand even Windows itself ) 

Equipment: If, actually, the issue is in something physical (PC, printer, screen, hard plate, and so forth.) 

Contemplations: 

The upkeep administration is offered for those PCs and printers that are enlisted in the college's PC park. 

The equipment upkeep bars scratch pad, workers, tablets, cell phones, multifunction printers, scanners, mice, hardware more seasoned than 7 years , just as plotters, CD-ROM batteries, mechanical PCs. Keeping up your gear just with the product setup suggested by the SI will permit us to improve and accelerate the specialized help gave help desk support. 

More data about equipment upkeep as per the status of your gear 

2. Checking of the parts made and correspondence with the specialists: 

The administration of the parts has been coordinated into the UACloud "UA Requests" application (available from the Notification Center and from pending Notifications ). 

Whenever you can check the status of the part or include extra perceptions, and even impart by message with the relegated specialists .