service desk functions

 Having the ability to provide the best IT support services is based on knowing how to use individual elements and skills in conjunction with SaaS help desk software. Given the numerous options that currently exist on Help Desk software either in the cloud or in the Software as a Service (SaaS) version, IT professionals are faced with the task of evaluating the latest versions of the software to determine if the latest features suit business needs.

Remember that many different Help Desk software solutions are currently available, and it is difficult to find a comparison between them that shows all the options available to them, for this reason, we present you a guide in which we describe the most common characteristics and that they are useful when helping IT professionals in their work.

Modern interface: social, mobile and collaborative

Nowadays, an interface that can have social, mobile and collaboration capabilities is required, since it makes the connection between people with information easy when it is required. There are some solutions that offer free integration, web training, and some enablement kits. In case you are an IT team administrator, something to consider is that you are the person responsible for providing the guarantee that everyone knows how to use the new software, does it seem like an arduous knowledge task ?, however, to For this task to be easier, you have to find that the software has easy-to-use interfaces, then you will have some of the characteristics that will make the work less complicated service desk functions.

»Labeled

icons The icons on the dashboard usually refer to their function, however, when it is not obvious, they must contain a very brief explanation, or a title when users hover the mouse over the icon, this is in order to publicize its function and thus avoid confusion.

»Intuitive navigation

In general, the best software makes use of the navigation system that shows the programs and browsers that have a greater tendency to be used, using a design that is familiar to the user, because, having a known or not so strange environment, the user is given the ease of navigating without any problem.

»Considers customers

All aspects of the software should feature fast loading as the interface is navigated. Take into account that when you are stuck waiting for it to load from a program, or a page, you run the risk of making users uncomfortable and desperate for help. In this sense, software that does not have the ability to respond can generate dissatisfied customers.

»Easy-to-locate information

Navigation needs to be concise in nature to ensure that the required information can be obtained without the need to go through multiple layers.

When it comes to comparing help desk software on your own, the best way to assess whether an interface is user-friendly is to read product reviews. If other users have had trouble navigating through the icons or understanding what it all does after receiving proper training on the software, these users are likely to be displayed online.