If you've ever called a technical support number, you may have experienced having a technician help you using remote computer software. For moderate to complex issues, remote desktop connection software can save a lot of time. It can also help you access your own team or your company's team, if you are in a different physical location.As a small business owner, you can offer technical support to your customers if your product is computer based. To facilitate technical support, you can use the software of the remote computer.
In this article, we will briefly explain what remote desktop software is. Then, we will provide you with a summary of over 18 years of the best remote access software tools out there, some of which are available free of charge desktop support software.
What is Remote Desktop Software
Remote equipment allows a computer keyboard and mouse inputs control from another computer through a network or internet. Remote desktop sharing consists of two computers:
- A local team, also called a customer. This is the equipment that you control by using remote access software.
- A remote computer, also called the server. This is the equipment where we enter the commands you want to use on the client computer.
While the idea of a computer, being able to remotely control another can evoke images of malicious hackers, it has many practical uses. It is particularly useful in technical support. It can be used by remote workers or who travel frequently. Desktop sharing can also be useful for online presentations and web conferences where the presenter shares information with a group of teams (without control of their machines). It can even be used for educational purposes.
It is also important to keep in mind that more remote access software provides security features to make the remote connection more secure. Such features may include:
- a limit on the number of users that can connect
- password protection
- encrypted data transmission
- closed neighborhood access
- blacklists of unwanted connections
When you start looking for the right remote computer software for your needs, you will want to pay attention to the security features offered by each package.
1 . Apple Remote Desktop
Apple remote desktop is a good option for desktop support. It includes features that allow you to automate frequent tasks. There are also task templates that can be reused. In addition, using the application reports allows you to control which applications are used while the user history reports let you know who has used the network.
For each Mac that Apple Remote desktop is going to use you will need to purchase a license for each computer. If you are going to use the software on a lot of machines, you can buy an unlimited managed systems license that allows you to use it with an unlimited number of machines.
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