What is the profile and functions of a computer support technician?

It is possible that over time the equipment of your company may suffer some operational problem and therefore need a support solution that helps you identify and correct it as soon as possible to avoid losses in your business. Having a computer support service will help you have a handy solution to go to it when this happens and it is best that signing a maintenance contract can save you a lot of costs. In today's post we want to talk to you about what kind of people will attend your requests when you hire a computer support company , so we want to summarize how a computer support technician is .

Analyzing the computer support technician

These professionals are dedicated to operating the computer equipment of your company and those of other customers who also sign a contract with their company. They can be professionals hired by a company that provides services or freelancers who offer their skills to companies like yours.

Its main function is to install, test, maintain and update the equipment of its customers , talking about both software and hardware. In addition, they can work in situ, that is, move to your company or do it remotely , accessing your equipment from where they have their office help desk support specialist job description.

What are the specific functions of a computer support technician?

• Offer advice on everything related to the configuration and use of computers. They can do it over the phone if they are simple questions or in person if a more thorough analysis is needed.
• Install software: When an update or new tools are needed, they can help you get everything up and running so you can use it as soon as possible and measure its effectiveness.
• Maintain and periodically review your equipment to be able to anticipate any failure they present and correct it before it affects the operation of your company. To do this, they perform routine tests, identify breakdowns or replace defective parts that can cause problems.
• If there is a problem not contemplated in prevention, they go immediately and repair it in situ so that the damage is less. If necessary, they contact the manufacturer to know the specifications of the equipment and to find the solution more effectively.
• They can create user manuals for companies like yours in which they recommend some use practices that can favor the maintenance of the equipment and its proper functioning.

What training does a computer support technician have?

Apart from the special degree, they have some skills and knowledge that help them in the development of their work:

• They are up to date on everything related to information and communication technologies
• They are informed about products and services that they can recommend to their customers
• They know all software and hardware malfunctions
• They have analytical skills to solve problems
• They have social skills to empathize with the client and communication skills to explain the basic functioning of the equipment
• They can work under pressure

What do you think of the profile of a computer support technician ? As you can see, it is focused on giving your company the opportunity to grow by making you forget about the possible problems that may arise.