JOB DESCRIPTION Job
Mission:
Provide assistance in the correct installation, maintenance and operation of all technological resources, and for the effective, timely and continuous delivery of technical and user support services to the different areas of the company, maintaining a quality approach, teamwork and customer service.
Main Functions and Responsibilities:
1. Assist the Systems Administrator in setting and conducting policies and strategies for the company's technological infrastructure activities, within the guidelines set by the General Management and Board of Directors, and in accordance with the business strategies.
2. Assist the Technological Infrastructure Manager in the establishment of the objectives and the annual budget for their management and guarantee their compliance.
3. Ensure compliance with policies, procedures and internal controls for activities related to their management in the different areas of the company.
4. Plan, coordinate and carry out the activities of technological infrastructure and technical and user support technical support job description.
5. Contribute to the Technological Infrastructure Manager in the administration of the relationship with the company's suppliers related to its management.
6. Present periodic reports to the Technological Infrastructure Manager where the status of the area under his responsibility is established.
7. Monitor compliance with policies, procedures and internal controls (technical, operational and security) for the company's systems administration activities.
8. Contribute to the evaluation, together with the user committee, of the computer equipment, systems and services for the organization, in order to guarantee that they meet the required specifications.
9. Perform periodic reviews and assist in the administration of the organization's IT assets, such as: licenses, backup systems, inventory of computers and equipment, among others.
10. Provide support in the area of administration and management of equipment and systems of the organization.
11. Carry out maintenance on the organization's computer resources in a timely and efficient manner, in accordance with the procedures established for this purpose.
12. Manage the organization's Internet services (mail servers, file transfer systems, etc.)
13. Execute technical support functions to the organization's systems and the services offered by the company, as required (maintenance, updates, technical evaluations, installation of new definitions and devices, putting into production of programs or improvements developed by the brands, among others).
14. Carry out and keep updated the capacity and tuning studies of the company's equipment and programs.
15. Create, coordinate tests and keep contingency plans updated that allow maintaining continuity in the services offered in the organization
16. Report to service providers and related areas any failure, technical, operational or security anomaly, ensuring its due follow-up and solution.
17. Receive, respond and implement the changes approved as a result of the audits carried out in the area under their management.
18. Ensure that adequate files and / or records of their management are kept.
19. Participate in the development of new projects.
20. Perform any other function assigned to the position.
DETERMINING FACTORS
Organizational Content
COMPLEXITY OF FUNCTIONS
Level of difficulty, complexity or diversity of the functions performed in the position.
Medium (Medium - High)
ORGANIZATIONAL IMPACT
Way in which the functions of the position impact the organization in achieving its strategic goals.
Medium (Medium - High)
Knowledge and Skills
EXPERIENCE
Experience required to do the job satisfactorily. It can be acquired inside and outside the Institution. Includes total or essential experience.
From 1 to 3 years
SPECIALIZED TECHNICAL KNOWLEDGE Specialized
technical knowledge required to fulfill certain functions. For example: Programming and systems analysis, financial knowledge, human resources, scientific research techniques and methods, turning, welding, etc.
Up to 1 year in positions that require specialized technical knowledge
ADAPTATION AND MANAGEMENT TIME REQUIRED BY THE POSITION
Amount of time required in the performance of the position so that the person (with the appropriate education and experience) can acquire the skills and knowledge to carry out their work satisfactorily. (Policies and procedures of the position and of the company, organizational structure, etc.).
More than 6 months
THINKING PROCESS
Capacity that the position requires for the identification, understanding, analysis, synthesis and conceptual evaluation of situations, as well as to find or design viable and effective solutions.
FORMAL EDUCATION
Basic knowledge required to occupy the position and perform the functions efficiently. They can be acquired through formal education and / or other means of instruction.
Bachelor's degree in the corresponding area, or have equivalent technical and / or administrative knowledge. Full command of the English language.
No comments:
Post a Comment