it support job description

Knowing computer systems and networks is a primary responsibility of a technical support engineer. These professionals have a much more extensive knowledge than primary technical support personnel. Technical support engineers must excel at problem solving it support job description.

Technical support engineers are usually hired by companies to help solve problems in the computer system. Engineers often handle issues that cannot be resolved by support technicians. Your job typically involves server and network configurations, rather than typical desktop problems. Once the problem has been resolved, a technical support engineer documents the procedures so that the problem can be resolved quickly in the future.

Education

Most technical support engineers must have at least a bachelor's degree in a field such as computing, computer programming, or electrical engineering. Depending on the company, technical assistants can substitute for a more advanced degree.

Certification

In addition to a formal education, some companies may require technical support engineers to train on certain operating systems or network equipment. Microsoft and Cisco, for example, offer certification programs. There are companies that pay for the certification of their engineers, while others require certification as a condition of hiring.

Salary and working conditions

According to the Bureau of Labor Statistics, the median salary in 2010 for a technical support engineer was $ 69,160. Technical support engineers generally work set hours in shifts. They may occasionally be called to the office after hours when there is a major network outage or a server goes down.

On-site support engineers perform a number of different tasks in the IT department , but the most important of all is maintaining an excellent level of service.

Nowadays, it is very common for companies to hire external services specialized in IT , which have experts who provide assistance to employees and perform maintenance on equipment and systems.

This is because a highly technical and specialized profile with the ability to provide support and solve problems, both operational and technical, is usually required .

The outsourcing of these services allows problems to be solved more easily and quickly.

Here are some of the responsibilities of an on-site support engineer:

High-level management of operating systems

This implies knowledge in configuration and design of processes, memory management, communication and synchronization, file systems, security and protection of the different operating systems that exist today.

Attention to user requirements and help desk